"An information retrieval system will tend not to be not to be used whenever it is more painful and troublesome for a customer to have information than for him not to have it." -Calvin Mooer
In chapter 3 of Ambient Findability, Mooer's law makes an appearence. At first I only glanced at it, skimming over the section. But going back over the passage, several ideas and questions were raised.
Firstly being, how did Mooer manage to prove this and make it into a law?
But the other ideas were mainly about how accurate Mooer was. Wasn't I proving his very law by only skimming over the reading in chapter 3? The chapter readily held all this free information, but it was 'troublesome' for me to read it at the time because I wanted to be doing other things.
Mooer is a computer scientist, and I think the internet and computer are prime examples to see his law functioning. On paper, by people having access to all this free and easily found information, it should make people these days a whole lot smarter. I mean, people become more learnt the more school they attend, gaining more knowledge-- so with the internet full of billions and billions and billions of facts and topics to discover, the users these days should be bursting with knowledge.
But I think we all know that's not true. To sit down and comb through all the search engines and all the false leads, and read all the multitude of articles would be more work than the pay-off. It's too troublesome, and it's not used. Just like Mooer stated.
If you think about it, human society is set up to act like that, I just think the creation of computers really helped to magnify it.
Think of the common response when a friend is giving you a long jargon-filled answer. "Speak English!" Or people's natural reactions to skip over reading the agreement contracts and just click 'I Agree', or even not noticing signs at restaurants that state they're out of onions. People like things simple, they don't like a lot of extra information that's going to take them out of their comfort zone, their everyday pattern, something that will make them actively work more.
So even though it's hard to prove, I agree with Mooer's Law.